GCIN is not a complaint board. It is a confidential infrastructure that collects, anonymizes, and routes consumer signals to regulators and businesses — improving Ghana's marketplace through evidence, not exposure.
Raw complaints are never displayed publicly. Evidence is encrypted. Privacy is the starting point.
Only aggregated, anonymized intelligence reaches public surfaces — never individuals or unverified allegations.
We do not shame, campaign, or sensationalize. We route signals to the institutions empowered to act.
Submit complaints confidentially, track resolution, build a Consumer IQ.
Receive structured feedback. Benchmark against sector. Improve systematically.
Sector heatmaps, emerging-risk clustering, automated intelligence reports.
Access approved aggregated datasets for consumer welfare research.
A national, sector-weighted indicator of marketplace trust — derived from aggregated complaint signals, resolution effectiveness, and consumer confidence. Designed to become Ghana's authoritative reference for market health.
Text, voice, evidence, receipts.
Rights, scams, mobile money, online safety.
Scam, fraud, recall signals.
Public aggregated dashboards.
Benchmarks and actionable feedback.
Clustering, heatmaps, reports.
Consumer protection works when consumers trust the channel. We make that trust non-negotiable through explicit constraints.
Submit a complaint in minutes. It stays confidential. It becomes evidence for improving Ghana's marketplace.