GCIN
Consumer Intelligence
Module 09 · Complaint Surge Forecasting

Predicted complaint growth

Expected volume
1,107
Next 30 days
Expected financial harm
GHS 4.82M
Consumer losses
Expected severity
62 / 100
Composite severity index
Forecast curve · history + prediction band
Data vintage: Source window: 2025 Q1 – 2026 Q2 · forecast horizon to 2026 Q4
Forecast confidence
71
30-day horizon
56
90-day horizon
46
Quarterly horizon

Confidence falls with horizon length. Bands widen as uncertainty grows.

Sector breakdown

SectorExpectedSeverityΔ
Mobile Money312High+18%
E-Commerce264High+22%
Telecom198Moderate+4%
Banking174Moderate-3%
Insurance88Low+9%
Utilities71Low-1%

Regional breakdown

Greater Accra412 · 34%
Ashanti268 · 22%
Western144 · 12%
Eastern110 · 9%
Northern92 · 8%
Other178 · 15%